Furniture returns

01 Condition requirements

• The furniture must be unused — no signs of use, installation or attempted assembly.
• Its original condition must be preserved — no scratches, scuffs, chips or mechanical damage.
• The factory packaging must be undamaged — boxes, film and protective elements.
• The set must be complete — all parts, instructions, tags and labels.
• Proof of purchase is required — a receipt, delivery note or invoice.

02 Return and exchange period

14 days

from the date of purchase, not counting the day of purchase — the standard period for goods of proper quality.

03 Refunds

Timing

on the day of your request or within 7–10 days.

Refund method

the same method that was used for payment.

04 Items that cannot be returned

• Furniture made to order — non-standard sizes or special designs.
• Furniture that has been used or assembled.
• Furniture damaged after delivery or through the buyer's fault.
• Furniture without packaging or with damaged packaging.
• Discounted or refurbished items.

05 Returning defective goods

If the furniture has a manufacturing defect, the manufacturer or store will inspect it and may offer:

• a free repair;
• replacement of parts;
• replacement of the product;
• a refund.

Damage caused by improper use is not covered by the warranty. Warranty terms

06 Who pays for return delivery

• If the item is of proper quality, the buyer pays for delivery.
• If the item is defective or does not match the order, the seller or manufacturer pays for delivery.

07 Return procedure

1. Contact the store or manufacturer with your order number and the reason for the return.
2. Deliver the item to the factory.
3. Fill in a refund application.
4. The furniture's condition is inspected (an expert examination may take up to 7 days).