Warranty

01 General provisions

• Warranty service is provided in accordance with the requirements and time limits set out in the Law of Ukraine "On Consumer Rights Protection".
• This warranty is provided by the manufacturer in addition to the consumer rights established by applicable law.
• The manufacturer guarantees the proper operation of its products throughout the warranty period.
• The manufacturer guarantees free elimination of manufacturing defects caused by poor-quality raw materials or materials, or by a breach of manufacturing technology.
• If you find any defects in the product, contact the Seller's representative at the place of purchase.
• Quality claims for a product under warranty are considered only when the defective product and its product passport with the required entries are presented.
• Warranty obligations cover the repair or replacement (if repair is impossible) of faulty parts, mechanisms and substandard materials with manufacturing defects, as well as the loading, unloading and installation work related to the warranty repair.
• Warranty repairs are carried out within the time limits set by law. If the materials required for the repair are not available at the factory, the repair time may be extended by the supplier's delivery time. Such time frames are agreed with the Buyer in advance.
• When a warranty repair is carried out, the warranty period is extended only by the time the product spends under repair.

Please note: Products are accepted for repair only when clean.

02 Warranty period

The manufacturer sets the following warranty periods for upholstered furniture:

18 months

for upholstered furniture used in residential premises.

12 months

for upholstered furniture used in public areas.

The warranty period starts on the date the Buyer purchases the product. This date is recorded in the product passport and certified with the Seller's stamp and the signatures of the Buyer and the Seller.

Please note: An unjustified service call is paid for by the Buyer.

03 Grounds for refusing warranty service

The manufacturer reserves the right to refuse a warranty repair and treat it as a paid repair in the following cases:

• there is no product passport for the furniture (a lost passport cannot be reissued);
• the passport does not contain a date of sale certified by the signature and stamp of the seller or manufacturer;
• the furniture had visible defects at the time of purchase that the consumer should have noticed;
• the defects were caused by the consumer through loads exceeding the established limits;
• the defects resulted from the consumer's failure to follow the use and care guidelines;
• the product was damaged or lost due to natural events (fire, flood, earthquake, accident, etc.);
• the furniture has mechanical damage caused by improper use, transport, or repair carried out by anyone not associated with the manufacturer;
• the furniture has internal damage caused by foreign objects, liquids, animals or insects, or surface scratches and stains resulting from careless handling or improper care during use;
• the product was damaged by the consumer's deliberate or mistaken actions;
• the furniture was used contrary to the assembly and use instructions;
• the product was damaged as a result of changes to its design.

Please note: Claims about soiling caused by use are not accepted.

04 Additional service

Furniture with defects caused by the Buyer, such as breakage or tears from excessive loads, can be restored and/or repaired at the Buyer's expense.

After the warranty period ends, the manufacturer provides post-warranty service for upholstered furniture at the Buyer's expense. To arrange it, contact the Seller's representative in your region.